Add funds to your Wallet
The wallet funds every order. Top up by Vietnamese bank transfer (QR) or Payoneer, PingPong or Airwallex.
Every order is paid from your Wallet. Pay Lenful with one of the methods in the Top up window. Your wallet is credited when the payment is matched to you — automatically when the payment carries your transfer content (LF…V8TU), or after you Verify it, or by Lenful Accounting. You never type a balance in yourself.
Left sidebar → Finance → Wallet.
Bank Vietnam (default), Payoneer, PingPong or Airwallex. LianLian is shown but not available yet.
Enter the amount in USD or VND (pre-filled with your minimum top-up). Scan the VietQR code with your banking app, or copy the account number, transfer content and VND amount. Each detail has a copy button.
Send to the account shown and paste your transfer content into the payment note — the wallet is credited automatically.
The store owner clicks Verify top-up, picks the method and enters the transaction ID from the receipt (no amount needed). The payment must carry your transfer content; a match is credited at once.
This reloads your balance and transactions. You also get an in-app notification when the top-up lands.
On the Wallet screen you also see: Available to spend (balance + credit limit if granted) and Min top-up (enough to pay your unpaid orders after using your balance and credit; $1 when nothing is due). The wallet can go negative if you have a credit limit. If Auto-payment is on (on the Profile page — avatar menu; only the store owner can change it), unpaid orders are paid one by one right after a top-up lands — stopping at the first order the wallet cannot cover.
Frequently Asked Questions
How is VND converted?
Bank Vietnam transfers are converted to USD at your wallet's top-up rate at the moment the payment is credited (shown as "Top-up rate" in the Top up window). The QR amount is rounded up so you never receive less than the USD you chose. If the Bank tab says "Contact support to set your top-up rate", your wallet has no VND rate yet — use another method or contact support.
Who can Verify a top-up?
Only the store owner, and only for Payoneer, PingPong, Airwallex or LianLian payments. You need the provider transaction ID, and the payment must carry your V8 transfer content (LF…V8TU). A payment without it (bank transfers included) is matched by Lenful Accounting instead — contact support with your receipt.
Verify says "No matching payment"
The payment has not reached Lenful yet, the transaction ID does not match, or the payment is missing your V8 transfer content. Check against the receipt and try again later. After several unmatched attempts Verify is paused for a while.
Verify says the payment is already in my wallet
It was credited earlier (automatically or by Accounting). Click View transaction to open that top-up.
Can I top up by card or PayPal?
Not at the moment. Use Bank Vietnam, Payoneer, PingPong or Airwallex.
Still need help?
Reach our Support team — we usually reply quickly.