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Hire an in-house designer

Ask Lenful's design team to create artwork when you don't have any.

If you don't have a design, hire a Lenful designer right while creating an order (or when adding a new line while editing an order, or with the hire = yes column when importing): on the product line, turn on "Hire designer", attach reference images and enter your brief. The design fee (charged once per line, not multiplied by quantity) is added to the order price and charged from your wallet when you pay.

1
Create an order, enable Hire on the line itemHire designer

Choose "Hire designer" for the product that needs artwork (only products with the design-hire service enabled).

2
Attach reference images + brief

At least one reference image is required; the brief is optional but describe clearly what you want so the designer gets it right.

3
See the fee in the quote

The design fee appears in the totals panel before you pay.

4
Pay + Support approval โ†’ the Design team picks it up

The request enters the designer queue once the order is paid AND the item has been approved by Support (Picked).

5
Review the deliveryReview design

When the artwork reaches your review step, open the order and click "Review design" to approve or request changes.

A hire request goes: requested โ†’ accepted (the Design team assigned a designer) โ†’ in_progress (designing) โ†’ admin_review (internal check by the Design lead) โ†’ seller_review (you review) โ†’ approved. A request can also end as cancelled.

If you don't review it, the system approves it automatically after 60 minutes so the order stays on time. To approve as soon as the designer delivers, turn on Auto-approve hired designs on the Profile page (avatar menu).

When is the fee refunded?
Only when you cancel the hire itself while it is still "requested" or "accepted" (before design work starts) โ€” the fee goes back to your wallet. Once design work has started, it is not refundable. Note: cancelling the item or the whole order does NOT refund the design fee.

Frequently Asked Questions

How many revisions can I request?

As many as you need, at no extra charge โ€” at the review step (seller_review) request changes instead of approving.

Can the delivered artwork become a reusable design?

Yes โ€” the delivery is saved as a design in your Library.

Still need help?

Reach our Support team โ€” we usually reply quickly.

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