Track shipping
View the tracking number and delivery status of an order.
The Tracking screen shows the tracking number and delivery status. An order moves to Fulfilled automatically when the carrier reports the parcel is on the move (in_transit) — you don't need to do anything.
A shipping exception means the parcel hit a problem in transit. Note the difference from "On hold" (goods still at the warehouse, not yet shipped).
Frequently Asked Questions
When does an order move to Fulfilled?
Automatically when the carrier updates the status to "in transit" (in_transit). This is set by the system, not by you.
Still need help?
Reach our Support team — we usually reply quickly.