Read the wallet ledger
Understand the transaction types and how the balance is computed.
The ledger records every movement of your wallet. The balance = the sum of all ledger transactions. The ledger cannot be edited or deleted; every adjustment is a new transaction (so it stays transparent).
- Top-up (+) β Adding funds (matched automatically by transfer content, Verified by you, or recorded by Accounting).
- Order charge (β) β The order charge; broken down by product, shipping, surcharges and discounts.
- Refund (+) β A refund (item cancellation, an edit that lowers the total, or a proactive Lenful refund).
- Adjustment (Β±) β An Accounting/Admin adjustment (reversing a mistaken top-up, writing off a debtβ¦).
Each row shows: who recorded it, the signed amount, balance before β after, the transaction type, the related order and the date. Click the eye icon (or double-click the row) to open the transaction detail: description, top-up receipt and per-item breakdown. You can filter by transaction type, date range or order number.

Frequently Asked Questions
Why is my balance negative?
If you have a credit limit, the wallet can go negative within that limit (a debt). Add funds to bring it back positive.
Still need help?
Reach our Support team β we usually reply quickly.