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Read the wallet ledger

Understand the transaction types and how the balance is computed.

The ledger records every movement of your wallet. The balance = the sum of all ledger transactions. The ledger cannot be edited or deleted; every adjustment is a new transaction (so it stays transparent).

  • Top-up (+) β€” Adding funds (matched automatically by transfer content, Verified by you, or recorded by Accounting).
  • Order charge (βˆ’) β€” The order charge; broken down by product, shipping, surcharges and discounts.
  • Refund (+) β€” A refund (item cancellation, an edit that lowers the total, or a proactive Lenful refund).
  • Adjustment (Β±) β€” An Accounting/Admin adjustment (reversing a mistaken top-up, writing off a debt…).

Each row shows: who recorded it, the signed amount, balance before β†’ after, the transaction type, the related order and the date. Click the eye icon (or double-click the row) to open the transaction detail: description, top-up receipt and per-item breakdown. You can filter by transaction type, date range or order number.

Wallet ledger
Figure: Wallet ledger with running balance

Frequently Asked Questions

Why is my balance negative?

If you have a credit limit, the wallet can go negative within that limit (a debt). Add funds to bring it back positive.

Still need help?

Reach our Support team β€” we usually reply quickly.

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