Latest updated on: July 20, 2020
Hi, we’re Lenful and sincerely welcome to the Lenful Terms of Services and Policy Page. This page will summarize all necessary information that you can take consideration when you are using Lenful’s services. The policies below are based on the current standard/current model of most platform services, and also connected with consumer rights which we deem are the best points to join Lenful System. Being Lenful’s clients will give you consistent- great experiences ever and know what to expect from us in all situations.
By signing up for a Lenful Account (as defined in Section 1) together with using any Lenful Services (as defined below), and you agree to abide by these following terms and conditions set herein.
Services offered by Lenful under the Terms of Service include various products and services to help you sell goods to buyers. All provided by Lenful are referred to in these Terms of Services as the “Services”. Any new features or tools which are added to the current Services shall be also subject to the Terms of Service. You can review the current version of the Terms of Service at any time at https://www.lenful.com/terms. Lenful reserves the right to update and change the Terms of Service by posting updates and changes to the Lenful website. YOUR USE OF THE WEBSITE, IN ANY MANNER, CONSTITUTES YOUR AGREEMENT TO ALL SUCH TERMS, CONDITIONS AND NOTICES, AS MAY BE UPDATED AND AMENDED FROM TIME TO TIME. If you do not agree to this Agreement, do not use the Site or any other Services.
Minimum Age. The Services and Website are available only to persons who are the age of majority and can form legally binding contracts under applicable law.
Without limiting the foregoing, the Services and Website are not intended to be used by individuals under the age of 18.If you do not qualify, please do not use the Services or access the Website.
This is an agreement for Services, and you are not granted a license to any software by these Terms.
You will not, directly or indirectly: reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of or included in the Services or any software, documentation or data related to the Services (“Software”); modify, translate or derivative works based on the Services or any Software; or copy (except for archival purposes), distribute, pledge, assign or otherwise transfer or encumber rights to the Services or any Software; use the Services or any Software for time sharing or service bureau purposes or otherwise for the benefit of a third party; or remove any proprietary notices or labels.
License: We do not claim any intellectual property rights over the content you provide to Lenful. All of your content remains yours. When providing content using the Services (directly or indirectly), you grant us a non-exclusive, worldwide, royalty-free, sublicensable (through multiple tiers) right to exercise any and all copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, "IP Rights") you have in that content or associated with your store in connection with our provision of the Services, in any media known now or developed in the future.
Representations and Warranties: You represent and warrant that, for all such content you provide, you own or otherwise control all necessary rights to do so
and to meet your obligations under these Terms. You represent and warrant that such content is accurate. You represent and warrant that use of any such content (including derivative works) by us, our users, or others in contract with us, and in compliance with these Terms, does not and will not infringe any IP Rights of any third party. Lenful takes no responsibility and assumes no liability for any content provided by you or any third party.
Name and Marks: Lenful shall have the non-exclusive right and license to use the names, trademarks, service marks and logos associated with your store(s) to promote the Services.
Limitations of Liability.
Excluded Damages and Theories. Lenful AND ITS SUPPLIERS AND AFFILIATES ASSUME NO RESPONSIBILITY WITH RESPECT TO YOUR OR YOUR USER’S USE OF THE WEBSITE, SOFTWARE, OR SERVICES AND WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXTRAORDINARY, EXEMPLARY OR SPECIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF USE, BUSINESS INTERRUPTIONS, LOSS OF DATA, LOSS OF PROFITS, AND LOST REVENUE, WHETHER SUCH DAMAGES ARE ALLEGED IN TORT, CONTRACT OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT LENFUL IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
Carriers/ Shipping Services
Our shipping lines are relatively close to the time frame of shipment committed for each method. However there will be a tiny number of orders arriving not in time.
For sellers who continue using Epacket this period of time, you will have to accept the fact that tracking will be active later than 48 hours (as normal).
Time of frame to transport to the US takes 12-20 days ( even 21-30 days depends on various factors). Evenmore, the packets may be confiscated by the Custom agency or returned to the sender. For these cases, Lenful will take responsibility to reproduce and reship to customers. We do not accept refund base cost as we are the one who are at a loss in this case because the post office will not provide compensation.
One more typical case happens is that sometimes the number of orders sent to the post office is massive which leads to the overloaded situation, tracking will update slower than normal (occasionally packets out of China for 2 weeks and until arriving in US, tracking will keep updating next status).
We hope that all sellers are always in active status to contact and inform customers to avoid dispute/claim.
Working Time and Support
Our support time is on working time and after work until 23pm
Time collecting orders and processing payment latest at 17pm. All orders uploaded on Lenful system after 17pm will be processed the following day.
Production time just starts when all information of orders (customer information, design and payment as well) are fully done.
You only can cancel order within 24 hours. After 24 hours, we refuse to cancellation.