Order on Hold or flagged "attention"
What On hold and the attention flag mean, and what you should do.
On hold = the goods are produced but cannot ship yet / cannot ship, still at the manufacturer's warehouse. This status is set by the manufacturer/Admin, not by you. The order leaves hold when it can ship (moving to Fulfilled) or is cancelled.
The attention flag marks an order with something to look at (for example, the customer's label code cannot be read). Open the order to see the details.
Hold vs. Exception
"On hold" = goods still at the warehouse. "Exception" (in tracking) = the parcel hit a problem in transit. They are different things.
Frequently Asked Questions
My order is on hold — what should I do?
Contact Support (via Tickets or Chat) to learn the specific reason and next steps. You cannot change the hold status yourself.
Still need help?
Reach our Support team — we usually reply quickly.