What to do when an order is "Needs update"
Add the missing information, then mark it as updated.
"Needs update" means Support or the manufacturer needs you to add information before the order continues. In this status you can edit freely, just like when the order is "Pending".
1
Open the order
Read the note/reason for the requested information.
2
Edit the information
Update the address, design or missing details.
3
Mark as updatedMark updated
The order returns to "Pending" for Support to re-review.
Frequently Asked Questions
I edited but forgot to mark as updated?
The order will sit waiting and won't be re-reviewed. Remember to mark it as updated to return it to "Pending".
Still need help?
Reach our Support team — we usually reply quickly.