Insufficient wallet funds at payment
What happens when funds are short and how to handle it.
When the system charges an order and the wallet is short, payment fails cleanly: the order stays unpaid, the row shows "Payment failed" (not enough wallet balance), and nothing is charged (no half-finished transaction is left behind).
The confirmation box before you click Pay shows how much the wallet is short; the Wallet screen also shows "Min top-up" — the amount needed to pay all your unpaid orders.
Follow "Add funds to your Wallet".
If Auto-payment is on, unpaid orders are paid one by one once the top-up lands; otherwise click Pay again.
Frequently Asked Questions
I pay a batch of orders but the total is short?
Orders are paid one by one. At the first order the wallet cannot cover, the queue STOPS: that order and every remaining order in the batch are reported as not paid (even cheaper ones the wallet could still cover). Orders already paid are not reversed. Add funds, then pay the remaining orders again.
Still need help?
Reach our Support team — we usually reply quickly.