Refund & resend policy
When you get a refund to your wallet, and when you must create a new order.
Refunds
Refunds always go back to your wallet. Cases that are refunded: cancelling a paid item (auto-refunded), an edit that lowers the total, or a proactive Lenful refund. An unpaid order has nothing to refund.
The maximum refund = the amount actually charged for the order (per the wallet ledger). Some non-refundable amounts (for example a penalty fee, or the design-hire fee when an item is cancelled) are not included in the refundable amount.
Resend
- Carrier / manufacturer fault (lost in transit): Lenful resends at no charge.
- Your fault (wrong address/recipient info): no resend — you need to create a new order and pay in full.
Frequently Asked Questions
I found a wrong address but the order hasn't shipped?
If every item is still "Pending"/"Needs update" you can edit the address. Once any item is Picked or later you cannot — contact Support.
Where and when does the refund arrive?
To your wallet, as soon as the cancellation/adjustment is recorded (as a Refund transaction in the ledger).
Still need help?
Reach our Support team — we usually reply quickly.