Edit the address or cancel an order
How far you can edit/cancel depends on each item's status in the order.
Editing an order
What you can edit depends on the status of each item in the order:
- Pending / Needs update: edit freely — address, quantity, add/remove items, change the design, change the shipping method.
- Picked onward: that item is locked. Support/the manufacturer must reopen it (move it to "Needs update") before you can edit it. Other items in the order that are still "Pending"/"Needs update" stay editable.
There is no limit on the number of edits, with at least 2 minutes between edits.
Cancelling an order
A seller can only cancel items still in Pending, and must give a reason. "Cancelled" is terminal — it cannot be undone. There are two ways:
- Cancel a single item in the order detail.
- Cancel order (button in the order detail, the order row menu, or select several orders to bulk-cancel): a preview shows which items will be cancelled, which are kept (because they are past Pending) and the total refund. Only items still "Pending" are cancelled; the rest stay as they are.
Frequently Asked Questions
The order is Picked/Processing — can I change the address?
No. From Picked onward the address is locked too. If a change is unavoidable, contact Support; usually you will have to cancel (if still allowed) and create a new order.
If I cancel a paid item, where does the money go?
The amount paid for that part is refunded to your wallet. The refund can be lower than the item price: the design-hire fee is not refunded, and shipping on the remaining items may be recalculated at the first-item rate. The cancel-order preview shows the exact refund. See "Refund & resend policy".
Still need help?
Reach our Support team — we usually reply quickly.