What the order statuses mean
Understand the 8 workflow statuses and 4 payment statuses.
Each order has two independent status axes: the workflow status (where the order is in the production–delivery pipeline) and the payment status (whether it is paid).
Workflow status
- Pending — Just created, awaiting Support approval.
- Needs update — You need to add information (see its own guide).
- Picked — Approved and eligible for production.
- Processing — The manufacturer is working on it.
- Fulfilled — Produced and handed to the carrier (the system sets this automatically when the carrier reports the parcel is on the move).
- On hold — Finished but not shipped yet / cannot ship, still at the warehouse (see "Order on Hold").
- Resending — Being reshipped after a loss in transit.
- Cancelled — Cancelled (a terminal status, cannot be reversed).
What can you do yourself?
A seller only acts on items still in "Pending"/"Needs update": editing content, changing the shipping method, marking as updated (moving "Needs update" back to "Pending"), and cancelling (items still in "Pending" — one at a time or the whole order). Other transitions are done by Support/the manufacturer/the system.
Payment status
- Unpaid — Not paid.
- Paid — Paid in full.
- Partially refunded — Partly refunded.
- Refunded — Fully refunded.
Amounts come from real transactions
The "amount due" is computed from actual transactions in the wallet ledger, not just from the status label.
Still need help?
Reach our Support team — we usually reply quickly.